CQC Report
BRAND VALUES
The things that matter to us at Verve Homecare.
It's a lot to live up to but these are the reasons why the highest compliment we receive is when we are told no one cares more.
- Caring
- Honour
- Reliability
- Optimism
- Compliance
- Approachability
- Empathy
- Collaboration
At Verve Homecare we understand the need for a personalised and tailor-made approach to the services that we provide. Whether we are working with Integrated Care Boards (ICB’s), local authorities, case managers or private clients our care packages are carefully planned to provide the highest quality care.
We are a well-established, CQC registered care provider covering all aspects of homecare. From our rapid response service, providing assessments within 24 hours, to around the clock care, we are here for our clients whenever and however they need us.
Our core values of caring, honour, reliability, optimism, compliance, approachability, and empathy are illustrated in our CQC report, where we have achieved ‘Good’ across the board for Safe, Effective, Caring, Responsible and Well-led.
Some of the comments in the report include:
“All the relatives we spoke with were positive about the support they received and that the staff were kind, compassionate and caring towards them and their family.”
“Care was personalised to meet people’s individual needs and was reviewed regularly if there were any significant changes. The provider ensured people and their relatives contributed to their assessment and listened to how people wanted to be supported.”
“The service was caring. Relatives spoke positively about the care and support they received and felt them, and their family members were always treated with kindness and respect.”
“The service was well-led. Relatives told us that the service was well managed and praised the level of care and support they received. The service promoted a positive culture and the registered manager worked closely with people, their relatives, and staff, which gave them confidence in the service.”
“Care workers had a good understanding of the need to ensure they respected people’s privacy and dignity and were able to give examples of how this was managed.”
“One relative said, the best thing about them is their ability to listen to us.”
When it comes to our staff the report also includes:
“Staff felt supported and were happy with the supervision they received and the content of the training available.”
“The service promoted an open and honest culture and staff spoke highly of the working environment and the support they received.”
“The support we get is brilliant.”
Our Core Values
Caring
- Putting the needs of our clients above all else
- Ensuring the best quality of life
- Working in collaboration with clients and families
- Supporting our employees
Honour
- Respecting people’s needs and feelings
- Treating people with respect and dignity
- Maintaining the highest standards of care
- Supporting those who are providing care
Reliability
- Meeting care needs 24-hours a day 365 days a year
- Providing a rapid response when required
- Clinical leads available 24-hours a day
- Dedicated and knowledgeable staff
Optimism
- Focusing on providing the best outcomes for those needing our care
- Providing complex care with passion and compassion
- Ensuring clients feel supported and enabled
- Promoting a people-centric approach
Compliance
- Having a professional approach to all that we do
- Uncompromising standards of care
- Supporting staff through high quality and accessible training
- Working with key partners and industry bodies
Approachability
- Committed to listening to clients and families
- Being led by how people choose to be supported
- Continually reviewing our services
- Promoting a positive company culture
Empathy
- Understanding the challenges faced by our clients and the people that support their care
- Always being empathetic
- Providing services that are personalized to individual clients needs
- Putting kindness and caring at the core of everything we do
Collaboration
- We work with all stakeholders to ensure 360 care solutions
- Listening to the needs of our employees is paramount to the success of our business
- We provide top quality support and training
- We work closely with our partners to deliver first class car
